PRIVACY & DATA PROTECTION POLICY
The data administered by The Window Cleaning Company (SE) Ltd (referred to as “The Window Cleaning Company”, “we”, “our” or “us” as appropriate), whose Registered Office is Brambles, Rowly Drive, Cranleigh, Surrey, GU6 8PN, and Company Registration Number is 7545155. References within this Privacy & Data Protection Policy to “you” or “your” refer to the person using our products or services or supplying information to us.
1. Overview
The General Data Protection Regulation (GDPR) is intended to protect customers against the misuse of personal data across both manual and electronic records. We have always been committed to protecting personal and financial information and this Policy provides an oversight to some of the associated processes that The Window Cleaning Company has in place.
2. Personal Data we collect
We have a strong foundation of certified security and privacy controls by design and will ensure any collection of personal data will be:
• Obtained and processed only for specified and lawful purposes to enable us carry out and inform you of the services we provide
• Accurate and up-to-date
• Held securely and for no longer than is necessary
• The provision of data by you, will be deemed by us as freely given, specific, informed and non-ambiguous and will be processed for the purpose required and classed as Personal Data.
3. Purposes for which Personal Data may be held
We will collect personal data relating to customers primarily for the purposes of:
• internal operations, data analysis and products & services offered
• Recording communication with customers
• Compliance with legislation
• Accounting
• Ensuring that products or services offered are presented in the most effective manner;
We consider that the following personal data falls within the categories set out above:
• Personal details including name, address, contact details, entry codes
• Personal or company documents and images
• Notes and audio recordings of discussions between our staff and the customer
We will review the nature of the information being collected and held on an annual basis to ensure there is a sound business reason for requiring the information to be retained.
This data is stored on servers in secure data centres located in the UK. Transmission utilises an encryption process and access by our employees is limited.
It is assumed the provider of the data is authorised and legally eligible to disclose this data, including by age.
4. How do we use this information?
The Company appoints a Data Controller who takes responsibility for ensuring all personal data is controlled in compliance with the General Data Protection Regulation 2018. Employees of The Window Cleaning Company who have access to customer data are vetted and must comply with this policy and adhere to the procedures laid down by the Data Controller.
We will only use this information to deliver support, products and/or services.
In providing products and services involving the personal data we may outsource to third party processors as part of providing the services to you. As a data processor, we only process personal data in accordance with your permission and instructions as set out in your agreement with us.
The Window Cleaning Company does not provide, sell or otherwise disclose Personal Data to any third party, individual or organisation outside The Window Cleaning Company unless specifically required by law or to enable The Window Cleaning Company to carry out the services provided to you.
5. How long will we keep your information?
We'll only keep your information for as long as necessary (but no longer than we have to). Just in case you need to access records or there is a dispute to resolve and for The Window Cleaning Company to satisfy legal, accounting or other regulatory requirements.
6. Third Party Data Processors
Data is hosted by a third-party processor to provide the services we offer. You can view their Data policy here. www.cleanerplanner.com/privacy
7. Financial Transactions
Financial details are not retained or stored by The Window Cleaning Company.
Transactions that are by Direct Debit and Credit Card payment facilities are provided by a third party and their Data Protection Policy can be found here
www.gocardless.com/legal/privacy
www.stripe.com/gb/privacy
8. Access to Personal Data Information
On request to info@thewindowcleaningcompany.net, The Window Cleaning Company will disclose details of Personal Data related to the individual held by us. We will assume that a request from an email address provides legal entitlement to information associated with that address. The request may be extended to cover description, correction, deletion or exclusion from future communications.
9. Data Retention
We will not retain your Personal Data for longer than necessary for the purposes for which it is required.
10. Security Controls
We take every precaution to protect Personal Data held by us. We have security measures in place to protect against the loss, misuse and alteration of the data.
11. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
12. Contact The Window Cleaning Company
If you require additional information regarding The Window Cleaning Company’s GDPR polices, please email our Director of Compliance and Information Assurance using info@thewindowcleaningcompany.net
If you wish to make a complaint or have concerns about The Window Cleaning Company’s data policy, this can be communicated via The Window Cleaning Company’s supervisory authority, the Information Commissioner’s Office (ICO), at the following address mailto:https://ico.org.uk/concerns/
Updated: 29 May 2018